You pick up from many pharmacies. Right now, that's your biggest headache.
When you deliver on behalf of multiple pharmacy clients, every order comes with different urgency, different pricing, and a different client expecting their own invoice. Most software isn't built for that. FixLastMile is.
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Pharmacy delivery is easy to start. Impossible to scale manually.
Managing one pharmacy partner is straightforward. Managing eight — each with different urgencies, pricing, and billing expectations — breaks every manual system you have.
01
Dispatchers coordinating drivers manually all day
Calls, WhatsApp messages, and spreadsheets replace what a system should handle automatically.
02
Rush orders disrupting every planned route
One urgent order reshuffles the entire day. Other deliveries miss their windows. Clients notice.
03
Pharmacies calling constantly for status updates
Without real-time visibility, your dispatch team spends the day answering 'where is the driver?' calls.
04
Drivers losing time at pickup counters
Wrong bags. Missing labels. Confusion during busy hours. Driver productivity drops across every stop.
05
Invoice disputes every single month
Different pharmacy clients, different rates, manual records — reconciliation becomes a full-time job.
06
No accountability when a delivery fails
Pharmacies blame your team. Your team blames the driver. Nobody has proof of what actually happened.
Five problems. Five clear answers.
Each challenge your operation faces has a direct solution built into the platform. Here's what changes once each piece is working correctly.
01
⚠ THE PROBLEMYour drivers spend 10 minutes at pickup just figuring out what's theirs
A driver arrives at MedPlus Pharmacy. There are 8 bags on the counter for 3 different courier services. Nobody labeled them. He calls dispatch. You call the pharmacy. 12 minutes gone before leaving the store — and this happens at every stop, every day.
Every order generates a printed label with a barcode before the driver ever arrives. When they reach the counter, they scan the bag with their phone — the system instantly confirms the correct order, logs the pickup timestamp, and marks it active on your dashboard. No calls. No confusion. No delays at the door.
🏷 Label Scan & Confirm PickupDriver App — Pickup Screen
Apollo Pharmacy, Navrangpura · 3 orders02
⚠ THE PROBLEMA pharmacy calls for a rush delivery and your whole day breaks apart
Urgent orders arrive without a structured process. Your dispatcher manually reshuffles assignments, messages the driver mid-route, and hopes everything else stays on time. It rarely does. The more urgent deliveries you handle, the worse standard deliveries perform.
Every order is tagged with a service type — Standard, Express, or Urgent — the moment it enters the platform. Urgent orders jump the queue automatically. The nearest available driver is reassigned within seconds. Other deliveries are re-sequenced around it. Your dispatcher sees it happen on the dashboard — no intervention needed.
✦ Service-Type Based PrioritizationLIVE ORDER QUEUE — PRIORITY VIEW
03
⚠ THE PROBLEMInvoicing 8 pharmacy clients at month-end takes your whole weekend
You open a spreadsheet. You cross-check dispatch logs. You manually count orders per pharmacy, subtract failed deliveries, apply rates you negotiated months ago and half-remember. You send an invoice. Three pharmacies reply with disputes. You start over.
Every completed delivery is automatically attributed to the pharmacy it came from. At any point you generate a client-specific invoice showing all orders, timestamps, service types, and the total owed — broken down exactly as agreed. No manual reconciliation. No disputes. Just send it.
📋 Auto Client Invoicing by PharmacyApollo Pharmacy — May 2026
Ready to Send04
⚠ THE PROBLEMYou're charging the same rate for a 6-hour and a 30-minute delivery
A dedicated urgent run that pulls a driver off their route costs you far more than a standard delivery batched with five others. Charging a flat rate for both means you're either subsidizing urgent deliveries or overcharging clients who feel the imbalance.
Service types carry their own price rules per pharmacy client. Standard, Express, and Urgent each have a defined rate — by zone, distance, or flat agreement. When an urgent order is placed, it is automatically logged at the correct price. No manual overrides. Your billing always reflects what was delivered and how fast it got there.
💰 Pricing by Delivery Service TypeMedPlus — Pricing Configuration
Navrangpura zone · Per delivery rates05
⚠ THE PROBLEMYour driver visits the same neighbourhood twice because no one planned the route
Orders from three different pharmacies going to nearby addresses get assigned to three different drivers at three different times. Nobody sees the overlap. You pay for extra fuel. Deliveries arrive late. Drivers are frustrated. And you can't explain to clients why it costs so much.
When orders are batched across pharmacies, the system sequences multi-stop pickups and deliveries into a single optimized run. One driver picks up from two pharmacies and delivers six orders in one efficient loop — completing what previously took two drivers and twice the fuel. Same fleet. More deliveries. Lower cost per order.
🗺 Multi-Pharmacy Route OptimizationDriver: Ravi — Today's Run
↓ 25% distance savedCompleted
Completed
In Progress
Upcoming
97%
% on-time delivery rate with service-type prioritization
3x
× faster pickup with label scanning vs manual verification
25%
% fewer kilometres driven per shift with optimized routes
0 hrs
hours spent building client invoices manually at month-end
Built for pharmacy courier operations like yours
FixLastMile is designed for delivery companies that manage pharmacy and healthcare logistics on behalf of pharmacy clients — not for the pharmacies themselves.
Pharmacy Courier Companies
Businesses delivering prescriptions for independent pharmacies and chains who need one system for drivers, routes, status, and proof of delivery.
Medical Courier Services
Operations teams handling time-sensitive medicine deliveries that require real-time tracking, delivery confirmation, and SLA visibility across clients.
Learn MoreHospital Distribution Partners
Third-party delivery teams distributing medicines to hospitals and clinics with strict schedules and full accountability requirements.
3PLs Handling Pharma Logistics
Logistics providers managing pharmacy delivery contracts across multiple clients, drivers, and locations from one centralized operational hub.
What your operation looks like after
These are not aspirational numbers. They come from better control over assignment, routing, tracking, and delivery execution — running together in one platform.
45%
Reduction in Delivery Cost
Lower fuel waste, fewer reattempts, and less manual coordination across your daily pharmacy routes.
59%
Higher On-Time Delivery Rate
Better routing, real-time visibility, and early delay alerts help your team consistently meet pharmacy SLAs.
75%
Faster Billing & Reconciliation
Digital delivery records and proof of delivery reduce disputes and help your team invoice clients accurately.
50%
Better Vehicle Utilization
Smarter assignment and route planning help your fleet complete more deliveries without adding vehicles.
25%
Reduced Dispatch Time
Automation replaces calls, messages, and spreadsheets so your dispatch team handles exceptions — not coordination.
18%
Higher Operational Profitability
Improved delivery efficiency and reduced overhead directly improve margins for pharmacy courier businesses.
Your pharmacy clients expect more than just delivery.
They expect the right order at the right time, with proof it arrived — and a clean invoice at month-end. This is the system that makes all of that happen without your team doing it manually.
Frequently asked questions
It manages last mile execution by automating order assignment, dispatch, route optimization, and tracking. Every delivery moves through a structured flow with real-time visibility and SLA control from order to doorstep.
With FixLastMile's online medicine delivery software, orders are assigned and dispatched automatically based on driver location, workload, and delivery priority. This removes manual coordination and ensures faster response times for both urgent and scheduled deliveries.
You set SLA timelines for each delivery. The system monitors progress, flags risks early, and triggers alerts or rerouting so your team can act before delays impact patient delivery timelines.
Yes. It balances driver load, optimizes routes, and automates dispatch across zones. This allows pharmacy chains and delivery teams to handle higher order volumes without increasing operational complexity.
Routes are adjusted in real time based on traffic, delivery priority, and time windows. This reduces travel time, improves on-time delivery rates, and helps drivers complete more deliveries per shift.
You get a live view of all deliveries and drivers on a single dashboard. This includes delivery status, ETA updates, SLA tracking, and alerts for delays or exceptions across active orders.
Drivers capture OTP, photos, or signatures at delivery. Each record is timestamped and geo-tagged, giving you verified proof for compliance, audit requirements, and dispute resolution.
Drivers receive assigned orders, navigation, and delivery instructions in one app. This removes dependency on calls or messages and ensures consistent, error-free delivery execution.
Last mile delivery software for pharmacy stores automates assignment, dispatch, routing, and tracking. This eliminates manual coordination, reduces errors, and frees your operations team to focus on exceptions instead of daily delivery handling.
Accurate delivery records and proof of delivery reduce disputes. This ensures faster invoicing, cleaner reconciliation, and better financial tracking for pharmacy delivery operations.
Yes. It supports both scheduled and instant deliveries with separate rules for priority, routing, and SLA tracking, ensuring consistent performance across different delivery types.
All delivery actions are recorded with timestamps and location data. This creates a clear audit trail that helps meet healthcare, regulatory, and insurance compliance requirements.
