We are living in an age where people want and expect instant gratification in everything. Therefore, people are having low level of patience in everything. This is a major reason as to why people demand a quick delivery of their courier and parcel. This incessant demand of quick deliveries from the customers has made life difficult for the courier companies. Nowadays, courier companies face a plethora of problems such as missed deliveries, right resource allocation, lost packages, etc. However, all this can be solved in a jiffy with Fixlastmile’s Courier Management Software that will make your last mile delivery lightning fast.
Common barriers in courier and parcel delivery
There are several factors that adds up to the total cost and time involved in the last mile delivery. Few of the major ones have been discussed below:
Courier company handles a large number of couriers for different customers which enhances the possibility that it would likely get lost from time to time.
Failure to deliver on time
Failing to deliver packages on time is a major challenge for courier companies. These late deliveries hint towards the courier company’s disorganization.
Sorting out parcels
Courier companies have tons of parcels to sort out at the warehouse. Getting the parcel matched to the right destination can be a daunting task.
High driver overturn
A lack of a Courier Management Software can lead to assignment of different drivers to the same location, which is a huge waste of resources and time.
Lack of interaction
There’s no way to keep in touch with the customer without a Courier Management System. This lack of interaction increases missed deliveries.
Loss of customer loyalty
Providing poor customer service will often result in loss of your customers’ loyalty which ultimately results in reduction in the number of customers.
Fixlastmile’s Courier Management System optimizes business operation and task result which improves your overall business performance.
Schedule and auto dispatch orders straight to your drivers with Fixlastmile’s next-gen and automated Courier Management Software.
Track your driver’s performance monitoring key performance metrics via analytics provided by Fixlastmile’s Courier Management System.
Receive crucial customer feedback in real-time with Fixlastmile’s courier software. This feedback helps you to identify your strong and weak areas.
Make your driver’s task easy
Make your driver’s job easy with Fixlastmile’s driver application that has several rich features in addition to the interactive and intuitive user interface.
Delivery route planning visualization
Drivers can deliver their parcel in simple and easy way by using route optimization feature which results in the reduction of average delivery time.
Easy Customer Communication
With Fixlastmile’s driver application, the driver can communicate with customer in case of any query regarding the parcel or location.
Proof of delivery
Fixlastmile’s driver application simplifies the completion requirements for drivers with in-app barcode, QR, and signatures
Fixlastmile’s driver application helps the driver to view the summary of all the completed orders by using filters like month, wee, and day.
Bring a smile with last mile
Bring a smile on your customer’s face with a last mile delivery powered by Fixlastmile. Satisfy their needs with a robust integrated communication, strong feedback process, and real-time updates.
Provide real-time notifications to customers about the ETA or any possible delays in their deliveries with Fixlastmile’s courier management software.
Establish strong communication between your delivery boys and customers by allowing your customers to call/message/chat etc.
Track order in real-time
Send SMS to your customer with a link for the real-time tracking of their order. The link will redirect the customers to the responsive web tracking.
Assess your delivery service
Allow your customers to assess the delivery service and share feedback which would help you to improve the overall performance.
What a courier business can gain with Fixlastmile?
With a Fixlastmile’s Parcel delivery dispatch software in place, your courier company can accomplish a loads of things like:
Reduce turnaround time
Fixlastmile’s courier management system can reduce the turnaround time for your business and increase the number of deliveries.
Cut extra resource costs
Fixlastmile reduces the average delivery time which increases the number of deliveries. Moreover, it requires less delivery persons.
Enhanced customer experience
Provide extra-ordinary delivery service with feature-rich Courier Software powered by Fixlastmile to enhance your customer’s experience.
Increase First Attempt Delivery Rate
See a huge growth in the first attempt delivery rate by up to a whopping 90% with the help of Fixlastmile’s courier management software.
Transparency in Supply Chain
With Fixlastmile’s courier management system, you can track your drivers in real-time which increases transparency to the customer.
Fixlastmile introduces automation in your operations by automating delivery tasks which eventually increasing the business efficiency.