Delivery Analytics & Reporting Software
Understand what is happening across your delivery operation—and investigate the activity behind the numbers.
A KPI can tell you that performance changed. It does not always tell you where the change happened or what caused it.
FixLastMile brings delivery performance, driver performance, and route performance into one connected reporting experience—helping you move from high-level operational results to the deliveries, drivers, routes, clients, hubs, and zones behind them.
A KPI Tells You What Happened. Your Operation Needs to Know Why.
A delivery success rate drops. On-time performance changes. Route costs increase.
The number tells you that something happened. The next question is where.
Was the change concentrated in a particular client? A hub? A delivery zone? A group of drivers? A specific route?
FixLastMile helps you move beyond the headline number and investigate the operational activity behind the result.
Understand Delivery Performance Across Your Operation
See how delivery work is performing, then investigate the outcomes behind the overall result.
Delivery performance is more than the total number of completed deliveries. Your operation may need to understand delivery outcomes, service performance, timing, failures, and how results vary across different parts of the business. FixLastMile provides reporting across key delivery performance areas.
Delivery Summary
Get an operational overview of delivery volume, outcomes, service performance, and exceptions.
Delivery Time Analysis
Understand delivery duration and identify patterns affecting how long deliveries take.
First Attempt Success
Measure how often deliveries are successfully completed on the first attempt.
On-Time Delivery
Analyze delivery performance against expected service timing.
Performance by Zone
Compare delivery outcomes across delivery zones and identify areas requiring attention.
Performance by Client
Understand how delivery performance differs across the clients you serve.
Start with the overall result, then look deeper into the areas contributing to it.
Understand How Your Delivery Workforce Is Performing
Analyze driver performance in the context of the work being completed.
Managing driver information and understanding driver performance are different operational needs. Driver Management helps you manage the driver as an operational resource. Analytics & Reporting helps you understand the outcomes and activity associated with that driver. FixLastMile provides driver-level reporting across areas such as productivity, utilization, attendance, shifts, earnings, and delivery performance.
Driver Performance
Review operational performance and delivery outcomes at the individual driver level.
Driver Productivity
Analyze the delivery work completed by drivers and understand how productivity varies across the workforce.
Driver Utilization
Understand how effectively available driver time and operational capacity are being used.
Attendance & Shifts
Review attendance and shift participation across your delivery workforce.
Driver Earnings
Connect driver earnings with the delivery activity associated with each driver.
This gives your operation a clearer way to understand how individual drivers and the wider delivery workforce are performing.
Analyze How Routes Perform From Plan to Execution
A completed route does not automatically mean an efficient route.
Route performance involves more than knowing whether all stops were completed. Your operation may need to understand how the route performed during execution compared with what was planned. FixLastMile provides route-level reporting across workload, execution, efficiency, adherence, and cost.
Route Summary
Get an operational overview of route volume, workload, execution, distance, duration, and overall performance.
Planned vs Actual Route
Compare the planned route with what happened during execution.
Route Efficiency
Understand how effectively routes convert time, distance, and available capacity into completed delivery work.
Route Adherence
Analyze how closely route execution followed the planned route and sequence.
Route Cost Analysis
Understand the operating cost associated with route execution.
Route Comparison
Compare routes across workload, completion, efficiency, adherence, and cost.
This helps your team evaluate route performance from planning through execution instead of looking only at whether the route was completed.
Compare Performance Across the Areas That Matter
A company-wide number does not always tell the complete story.
The same delivery result can look very different depending on where you analyze it. A decline in delivery success, for example, may not affect the entire operation equally. The issue may be concentrated in a specific client, a particular hub, one delivery zone, a group of drivers, or a route or group of routes.
FixLastMile helps your team analyze performance across relevant operational dimensions and identify where changes are occurring.
Start With the Result. Investigate the Operation Behind It.
Reporting should help answer the next question—not create another dashboard to monitor.
Seeing that a metric changed is only the beginning. Your team needs to understand the operational activity connected to that result. FixLastMile connects reporting with the structure of your delivery operation, helping you move from a performance result to the operational areas behind it.
This gives your team a clearer path from identifying a performance change to investigating the operational activity associated with it.
One Reporting Layer Across Your Delivery Operation
Delivery, driver, and route performance are connected.
A delivery result may be influenced by the route used, the driver performing the work, the delivery zone, the client, or the service requirements involved. Looking at only one part of the operation can leave important questions unanswered. FixLastMile brings three connected performance areas together:
Delivery Performance
Understand delivery outcomes, service performance, timing, and success.
Driver Performance
Analyze productivity, utilization, attendance, shifts, earnings, and operational performance.
Route Performance
Evaluate workload, execution, efficiency, adherence, planned versus actual performance, and cost.
Together, these reporting areas provide a broader view of how your delivery operation is performing.
Understand Performance Across the Delivery Operation
FixLastMile Analytics & Reporting brings together reporting across the areas that shape delivery performance.
Delivery Performance
- — Delivery Summary
- — Delivery Time Analysis
- — First Attempt Success
- — On-Time Delivery
- — Performance by Zone
- — Performance by Client
Driver Performance
- — Driver Performance
- — Driver Productivity
- — Driver Utilization
- — Attendance & Shifts
- — Driver Earnings
Route Performance
- — Route Summary
- — Planned vs Actual Route
- — Route Efficiency
- — Route Adherence
- — Route Cost Analysis
- — Route Comparison
The goal is not simply to give your team more reports. It is to help you understand what is happening across the operation and investigate the areas behind the numbers.
Frequently asked questions
Delivery analytics and reporting software helps delivery companies analyze operational performance and understand the results of delivery activity. FixLastMile provides reporting across delivery performance, driver performance, and route performance.
FixLastMile provides reporting across three primary operational areas: delivery performance, driver performance, and route performance. Reports can help analyze outcomes and performance across relevant operational areas such as clients, hubs, zones, drivers, vehicles, and routes.
Yes. FixLastMile includes reporting for delivery performance by zone and delivery performance by client, helping you compare results across different parts of the operation.
Yes. The First Attempt Success report helps you understand how often deliveries are successfully completed on the first attempt.
Yes. FixLastMile includes dedicated reporting for Driver Productivity and Driver Utilization, helping you understand delivery output and how effectively driver time and operational capacity are being used.
Yes. The Planned vs Actual Route report helps you compare what was planned with what happened during route execution.
Yes. FixLastMile includes Route Efficiency reporting to help evaluate how effectively routes use time, distance, and capacity, along with Route Adherence reporting to analyze how closely execution followed the planned route and sequence.
Yes. Route Cost Analysis helps your operation understand the cost associated with route execution.
Understand What Is Happening. Then Understand Why.
Move beyond isolated KPIs and get a clearer view of the delivery activity behind your operational results. FixLastMile brings delivery performance, driver performance, and route performance into one connected reporting experience. Understand what changed. Compare where it happened. Investigate the operational activity behind it.
