Precision Delivery Every Time
From hub dispatch to doorstep confirmation — our last mile delivery platform automates route assignment, real-time tracking, customer notifications, and proof of delivery at scale.
See how it works- Package sorted at hub07:14
- Rider dispatched (Amit S.)08:02
- Route optimized — 14 stops08:03
- Customer notified — ETA sent08:05
- Rider en route — stop 9 of 1411:38
- Delivered & proof captured~12:10
Deliveries completed today
↑ On track for SLAFirst-attempt delivery rate
↑ vs 78% industry avg
96%
First-attempt delivery success rate
~2hr
Average same-day delivery window
14+
Stops per rider per shift with smart routing
100%
Digital proof of delivery captured
How Delivery Works
Six automated steps from hub dispatch to doorstep confirmation — maximum delivery success, minimum manual effort.
Hub Sorting & Manifest
Packages are scanned at the sorting hub, assigned to delivery runs, and a digital manifest is generated for each rider automatically.
Route Optimization
Delivery stops are sequenced using traffic data, delivery time windows, and geographic clustering to maximize completions per shift.
Customer Notification
Recipients receive an ETA window via SMS, WhatsApp, or email with a live tracking link before the rider even leaves the hub.
Rider En Route
Rider navigates stop-by-stop with turn-by-turn directions. Live location is shared with the customer and ops dashboard in real time.
Delivery & PoD Capture
Rider delivers, captures proof of delivery — photo, OTP, or digital signature — and marks the stop complete in the app instantly.
Exception Handling
Failed attempts trigger automatic rescheduling, customer re-notification, and return-to-hub workflows — all without ops intervention.
Delivery Features Built for Scale
Everything your delivery operations need — from intelligent dispatch to failed delivery recovery — in one unified platform.
Dynamic Route Optimization
Sequence 10–100 delivery stops in seconds. Our engine accounts for traffic, delivery time slots, vehicle capacity, and zone constraints — cutting total distance by up to 35%.
Live Delivery Tracking
Customers track their rider on a live map with a precise ETA. Operations teams monitor every active delivery across all zones on a unified control dashboard.
Proof of Delivery (PoD)
Capture delivery evidence with photo, OTP verification, QR scan, or digital signature. Every PoD is timestamped, geotagged, and permanently stored for dispute resolution.
Automated Customer Notifications
Proactive status updates via SMS, WhatsApp, and push — rider assigned, out for delivery, nearby, delivered. Reduce inbound customer calls by up to 70%.
Intelligent Rider Dispatch
Assign delivery runs to riders based on zone, capacity, shift hours, and current load. Batch optimization ensures no rider is over or under-utilized.
Failed Delivery Management
When delivery fails — customer absent, access denied, wrong address — the system auto-reschedules, notifies the customer, and logs a failure reason for analytics.
Delivery Analytics & SLA Monitoring
Track delivery success rates, on-time performance, rider productivity, and SLA compliance by zone, time slot, and customer segment — all in real time.
API & Webhook Integration
Push delivery orders via REST API from your OMS, WMS, or e-commerce platform. Receive real-time status webhooks for every delivery event — dispatched, delivered, failed.
Delivery Time Slot Management
Let customers choose morning, afternoon, or evening delivery slots. Configure SLA windows by zone and prioritize time-sensitive shipments automatically.
Every Delivery State, Tracked & Managed
Our platform handles the full delivery order lifecycle — from hub dispatch to return — with automated transitions and real-time visibility at every stage.
Dispatched
Package loaded onto rider's vehicle. Digital manifest confirmed and route activated in the app.
Out for Delivery
Rider is actively navigating the delivery route. Customer ETA sent, live tracking link active.
Nearby — ETA Alert
Rider is within 500m of the delivery address. Customer receives a "your rider is nearby" notification.
Delivered
Package handed over. Proof of delivery captured — photo, OTP, or signature. Customer notified.
Delivery Attempted
Rider arrived but delivery could not be completed. Reason logged, customer notified to reschedule.
Failed — Max Attempts
All delivery attempts exhausted. Package flagged for return or customer pickup from hub.
Rescheduled
Customer has selected a new delivery slot. Package queued for the next available delivery run.
Return to Hub (RTO)
Undeliverable package returned to origin hub. Return chain of custody recorded at every scan.
Built For Every Role In Delivery
End Customer
Package Recipient
- Real-time tracking link with live rider location on map
- ETA notifications via SMS, WhatsApp, or push
- "Rider nearby" alert when 500m from your door
- OTP-based secure delivery verification
- Reschedule missed delivery with one tap
- View digital proof of delivery and delivery receipt
Delivery Rider
Field Agent
- Receive daily delivery manifest with full stop details
- Turn-by-turn optimized navigation between stops
- Capture PoD — photo, OTP, or digital signature
- Mark deliveries, log failure reasons, manage returns
- Track daily earnings, completed stops, and performance
Operations Team
Control Tower
- Monitor all active deliveries across zones on a live map
- Override rider assignments and re-route in real time
- Track SLA compliance and flag at-risk deliveries
- Manage failed deliveries, RTOs, and exception workflows
- Export performance reports and PoD audit logs
Inside the Delivery Engine
Each capability in FixLastMile's delivery engine is built around one goal: ensure every package reaches the right customer, on time, with complete visibility and zero manual intervention.
- 01
Hub Manifest & Load Assignment
Packages are scanned at the sorting hub, grouped by delivery zone, and loaded onto rider vehicles. Digital manifests are auto-generated and pushed to the rider app.
- 02
Route Sequencing & Dispatch
The route engine sequences all stops optimally based on traffic, time windows, and address proximity. Riders receive their full route before leaving the hub.
- 03
Customer Notification & Tracking
Recipients get a live tracking link and ETA window the moment the rider is dispatched. Automatic updates are sent at every key milestone throughout the delivery.
- 04
Doorstep Delivery & PoD
Rider arrives, confirms delivery via OTP or photo, captures proof of delivery, and marks the stop complete. The customer receives an instant delivery confirmation.
- 05
Exception & RTO Management
Failed deliveries trigger auto-rescheduling flows. After max attempts, packages are flagged as Return to Origin (RTO) and routed back to the hub with a full audit trail.
// System Preview
Hub Manifest & Load Assignment
Every package is scanned at the hub, zone-assigned, and loaded onto the correct vehicle. The rider app receives a complete digital manifest before departure.
MANIFEST #MNF-0481
Rider: Amit S. — Zone 4B
Packages: 14 loaded ✓
Undelivered carried: 2 reschedules
Depart time: 08:02
Deliver More. Fail Less.
Join delivery teams who've achieved 96% first-attempt success and cut customer complaints by 60%.
Frequently asked questions
A delivery management system automates the end-to-end delivery workflow — from hub manifest and route optimization to proof of delivery and exception handling. It gives operations teams real-time visibility and control over every active delivery.
The route engine sequences all delivery stops based on traffic conditions, customer time windows, address proximity, and vehicle capacity. Routes are recalculated in real time if conditions change, reducing total travel distance by up to 35%.
Customers receive automated notifications via SMS, WhatsApp, push, or email at every key milestone — rider dispatched, out for delivery, rider nearby, and delivered. A live tracking link with ETA is sent the moment the rider leaves the hub.
The system supports photo capture, OTP verification, digital signature, and QR scan. Every proof of delivery is timestamped, geotagged, and permanently stored for dispute resolution and audit purposes.
When a delivery attempt fails, the system automatically logs the failure reason, notifies the customer to reschedule, and queues the package for the next available delivery run. After the maximum number of attempts, the package is flagged as Return to Origin and routed back to the hub.
Yes. The operations dashboard gives a live map view of all active deliveries across zones. You can monitor rider location, delivery status, SLA compliance, and flag at-risk deliveries before they breach.
Yes. The system connects via REST API and webhooks with your OMS, WMS, or e-commerce platform. Real-time status webhooks fire on every delivery event — dispatched, delivered, failed, or returned.
You can configure morning, afternoon, and evening delivery slots per zone. Customers can choose their preferred slot at checkout, and the system prioritizes time-sensitive shipments automatically within each slot window.
By sending customers a live tracking link and ETA before the rider arrives, and a nearby alert when the rider is within 500m, customers are prepared for delivery. This significantly reduces missed deliveries and improves first-attempt success rates.
Yes. The system is built to handle 10 to 10,000 deliveries per day. Route batching, automated dispatch, and real-time monitoring ensure consistent performance at any scale without increasing manual workload.
