One Platform. Pick it up. Deliver it.
The complete last mile delivery loop — intelligent pickup scheduling, smart hub processing, optimized delivery routing, and real-time tracking from shipper doorstep to customer doorstep.
// Live Pickup
- Pickup order created09:02
- Rider assigned — Raj K.09:04
- Rider confirmed & on route09:05
- 4.2 km from pickup address09:11
- Package scanned & collected~09:22
- Handoff to sorting hub—
Distance to pickup
↓ 11 min ETAPickup success rate
↑ vs 87% avg// Live Delivery
- Sorted at hub, manifest ready07:14
- Rider dispatched — Amit S.08:02
- Customer notified with ETA08:05
- Stop 9 of 14 — en route11:38
- Arrived — rider nearby alert~12:05
- Delivered + PoD captured—
Stops done today
↑ On SLA track1st-attempt delivery
↑ vs 78% avg
98%
First-attempt pickup success
Pickup96%
First-attempt delivery success
Delivery<8m
Pickup dispatch time after order
Pickup14+
Delivery stops per rider per shift
DeliveryThe Complete Pickup → Delivery Loop
Eight steps. One unified platform. Every handoff tracked, every package accounted for — from the moment a pickup is requested to the moment it lands at a customer's door.
Pickup Request
Order placed via app, API, or dashboard
Smart Dispatch
Optimal rider assigned in under 8 sec
Rider En Route
Live GPS + shipper notified
Package Collected
Scan + proof of pickup captured
Hub Processing
Sort, scan, manifest generation
Route Optimized
Stops batched & sequenced
Customer Notified
ETA + live tracking link sent
Delivered + PoD
OTP / photo proof captured
Pickup & Delivery Features Side by Side
Every feature you need for the full logistics loop — organized by use case so you know exactly what powers each half of the journey.
Pickup Features
Real-Time Pickup Tracking
Shipper watches assigned rider approach on a live map. Status updates at every checkpoint — assigned, en route, arrived, collected.
Automated Rider Dispatch
Dispatch engine evaluates proximity, capacity, and availability to assign the best rider in under 8 seconds — no manual ops needed.
Pickup Route Clustering
Batch nearby pickup orders into a single optimized route. Reduces dead miles and gets more collections done per rider per shift.
Proof of Pickup (PoP)
Barcode scan + photo capture at the point of collection. Timestamped and geotagged — full chain of custody from shipper to hub.
Scheduled & On-Demand Pickup
Support both pre-scheduled pickup slots and instant on-demand requests. Configurable SLA windows per shipper, zone, or tier.
Pickup Failure Recovery
Shipper absent? Package not ready? System auto-reschedules, notifies, and logs the failure reason — operations stay hands-off.
Delivery Features
Live Delivery Tracking
Customer gets a live map link showing their rider's exact position and a precise ETA updated every 30 seconds throughout the delivery.
Automated Customer Notifications
Multi-channel alerts via SMS, WhatsApp, push, and email at every milestone — dispatched, nearby, delivered. Cuts WISMO calls by 70%.
Dynamic Route Optimization
Sequence 10–100 delivery stops optimally with real-time traffic awareness. Cuts total travel distance by up to 35% vs manual planning.
Proof of Delivery (PoD)
OTP, photo, and digital signature captured at the door. Every PoD is geotagged, timestamped, and accessible to customers and shippers instantly.
Delivery Slot Management
Let customers book morning, afternoon, or evening delivery windows. Priority SLA for time-critical shipments with automatic escalation.
RTO & Failed Delivery Management
Auto-reschedule on first failure. After max attempts, trigger return-to-hub (RTO) workflow with full custody chain and customer notification.
Pickup vs Delivery At a Glance
Understand exactly what each side of the platform covers — and where they share the same intelligent infrastructure.
One Platform, Four Roles Served
Every person in the pickup and delivery loop gets a purpose-built experience — from the shipper placing a request to the ops team managing exceptions.
Shipper / Seller
Pickup Requester
- Schedule pickups via app, web, or API
- Track rider approaching for collection
- Receive proof-of-pickup confirmation
- View shipment status through to delivery
- Access full pickup & delivery history
Rider / Agent
Pickup + Delivery
- Single app for both pickup and delivery jobs
- Optimized route navigation for all stops
- Scan packages, capture photo and OTP
- Manage exceptions and log failure reasons
- Track daily earnings and shift performance
End Customer
Package Recipient
- Live map tracking with precise ETA
- Proactive SMS / WhatsApp status alerts
- "Rider nearby" geofence notification
- OTP-secured delivery at the door
- Reschedule missed deliveries instantly
Ops Team
Control Tower
- Monitor all pickups and deliveries on live map
- Override assignments and re-route riders
- Manage SLA compliance and exceptions
- Configure zones, slots, and capacity rules
- Export PoP, PoD, and performance reports
End-to-End System Flow
How data, packages, and status updates move through the platform — from shipper request to customer's hands.
Pickup Side
Pickup Order Created
01Shipper places a request via app or API. Address geocoded, zone validated, order queued in under 200ms.
API / AppRider Dispatched
02Dispatch engine selects optimal rider based on proximity, capacity, and availability. Assignment in < 8 sec.
Dispatch EngineEn Route + Live Tracking
03Rider navigates to shipper. Live GPS pushed to shipper app and ops dashboard every 30 seconds.
GPS StreamPickup Executed + PoP
04Package scanned, photo captured, chain of custody initiated. Shipper notified of successful collection.
PoP CaptureDelivery Side
Hub Sort & Manifest
HUBPackage scanned in at the sorting hub. Assigned to delivery zone, grouped by route, manifest pushed to rider app.
Hub ProcessingRoute Optimized & Dispatched
06Delivery stops batched and sequenced. Rider receives turn-by-turn navigation. Customer ETA sent automatically.
Route EngineOut for Delivery + Tracking
07Customer receives live tracking link. Nearby geofence alert triggered at 500m. Ops monitors all active stops live.
Live TrackingDelivered + PoD / Exception
08OTP or photo PoD captured at door. On failure: auto-reschedule or RTO triggered. Full chain of custody closed.
PoD / RTOEvery Status, Every Transition
Across pickup and delivery, the platform manages 12 distinct order states — each with automated triggers, notifications, and exception paths.
Pickup Requested
Order placed by shipper. Address validated and queued for dispatch assignment.
Rider Assigned
Dispatch engine selects and notifies the optimal rider for this pickup order.
En Route to Pickup
Rider is navigating to the shipper address. Live location shared with shipper.
Package Collected
Rider scans barcode, captures proof-of-pickup. Chain of custody initiated.
In Transit to Hub
Package on its way to sorting hub. Custody transferred on hub arrival scan.
Hub Sorted & Manifested
Package sorted by zone, loaded on delivery run, manifest pushed to rider.
Out for Delivery
Rider dispatched. Route active. Customer receives ETA and live tracking link.
Rider Nearby
Geofence alert fired at 500m from delivery address. Customer notified.
Delivered
Package handed over. OTP/photo PoD captured. Customer and shipper notified.
Delivery Attempted
Rider arrived but delivery could not complete. Reason logged, rescheduled.
Failed — Max Attempts
All attempts exhausted. Package flagged for RTO or hub pickup by customer.
Return to Origin (RTO)
Package returned to sender hub. Full audit trail of all custody handoffs logged.
Optimize Your Pickups
Join logistics teams who've cut pickup failures by 60% and tripled rider productivity with smart dispatch.
Get started with PickupPerfect Your Deliveries
Achieve 96% first-attempt delivery success and reduce customer WISMO calls by 70%.
Get started with DeliveryFrequently asked questions
A pickup and delivery management system automates the complete logistics loop — from the moment a shipper requests a pickup to the moment the package is delivered at the customer's door. It handles dispatch, routing, tracking, proof capture, and exception management in one unified platform.
The system treats pickup and delivery as two connected stages of the same order. A pickup is dispatched, collected, and transferred to the hub. From the hub, the package is sorted, manifested, and dispatched for delivery — all tracked under one order ID with full chain of custody.
The dispatch engine evaluates rider proximity, current load, vehicle capacity, shift availability, and zone rules. It assigns the optimal rider in under 8 seconds for pickups and batches delivery stops into optimized routes before dispatch.
Yes. Shippers receive live tracking of the rider approaching for pickup. Customers receive a live map link with ETA and status updates throughout the delivery — including a nearby alert when the rider is within 500m.
The system automatically logs the failure reason, notifies the relevant party, and triggers a rescheduling flow. After the maximum number of attempts, the package is flagged for Return to Origin (RTO) and routed back to the hub with a full audit trail.
At pickup, the rider scans the barcode and captures a photo as proof of pickup (PoP). At delivery, the rider captures OTP verification, photo, or digital signature as proof of delivery (PoD). All records are timestamped and geotagged.
When packages arrive at the hub, they are scanned in, sorted by delivery zone, and assigned to delivery runs. A digital manifest is auto-generated and pushed to the delivery rider's app before departure.
Yes. Shippers can schedule pickups for specific time windows or request instant on-demand collection. SLA configurations can be set per shipper, zone, or service tier.
Yes. The operations control tower provides a unified live map showing all active pickups and deliveries across zones. You can override assignments, re-route riders, track SLA compliance, and manage exceptions from a single view.
Yes. The system connects via REST API and webhooks with your OMS, WMS, e-commerce platform, or ERP. Real-time event webhooks fire on every status change — pickup created, collected, hub scanned, dispatched, delivered, or failed.
