Proof of Delivery Software for Delivery Companies
Capture the right proof when a task is completed.
FixLastMile lets delivery companies configure proof-of-delivery requirements and capture delivery confirmation through photos, signatures, recipient names, barcode or label scans, OTP/PIN verification, delivery notes, GPS coordinates, and timestamps.
Keep a complete record of what happened when the task was completed—and access it when you need it.
A "Completed" Status Doesn't Tell You the Whole Story
When a driver completes a task, your team may need more than a status update. You may need to know:
Instead of relying on a simple completed status, maintain a record of the evidence and information associated with the completed task.
FixLastMile captures the required completion information as part of the task completion process.
Multiple Ways to Verify Task Completion
Different delivery operations may need different types of confirmation. FixLastMile supports multiple Proof of Delivery methods that can be used to create a more complete record of task completion.
Record what happened at completion with:
Capture delivery confirmation through:
Use scanning as part of the completion process with:
FixLastMile automatically records:
Together, these methods give your operation more than one way to verify the outcome of a completed task.
Configure the Proof Required to Complete a Task
A standard delivery may require different confirmation from a pharmacy delivery, pickup, or other operational task.
FixLastMile allows administrators to configure Proof of Delivery requirements for tasks. Depending on how the requirements are configured, specific information or proof can be required as part of task completion.
This gives your operation more control over how task completion is verified instead of relying on the same proof requirements for every task.
Define the proof your operation needs and make it part of the completion workflow.
Proof of Delivery Is Captured Against the Completed Task
In FixLastMile, Proof of Delivery is captured at the task level.
This is important because a delivery workflow can include more than one task. For example:
This helps maintain the connection between the delivery evidence and the specific work where it was captured.
When a Delivery Is Questioned, Find the Record
Delivery questions do not always happen at the moment a task is completed.
A client may ask for confirmation later. An operations team may need to investigate a completed delivery. A delivery record may need to be reviewed.
With FixLastMile, the proof remains available with the completed task record. Depending on the proof captured for the task, your team can review:
Capture the proof once. Retrieve the delivery record when you need it.
Give Clients Access to Delivery Confirmation
Delivery companies often receive requests from clients asking whether a delivery was completed and requesting confirmation.
FixLastMile allows clients to access Proof of Delivery through the Client Portal. This gives clients direct access to delivery confirmation associated with their delivery work, reducing the need to contact your operations team for every proof-of-delivery request.
Keep client access connected to the same platform used to manage the underlying delivery operation.
Explore Client PortalCapture Evidence When a Task Cannot Be Completed
Proof and completion records are also important when delivery work does not go as planned.
If a driver cannot complete a task, they can select a failure reason from the reasons configured by the administrator. The failed task can also include:
The task is then marked as Failed, allowing the dispatcher to review the outcome and take the next operational action.
Dispatcher Recovery ActionsThis ensures that unsuccessful delivery work has an operational record—not just a failed status.
Connect Delivery Tracking With Delivery Confirmation
Proof of Delivery is the final confirmation layer of the delivery workflow.
FixLastMile keeps Proof of Delivery connected to the task being completed, rather than managing delivery evidence in a separate system. Use Delivery Tracking to follow active work and Proof of Delivery to maintain the completion record.
Proof of Delivery for Complex Delivery Operations
Courier Delivery Companies
Capture delivery confirmation across multi-stop delivery operations and maintain records for completed tasks.
Pharmacy Delivery Providers
Configure task completion requirements and maintain delivery confirmation records for pharmacy delivery operations.
Medical Courier Operations
Capture the proof and completion information required for pickup and delivery tasks.
Multi-Client Delivery Companies
Maintain delivery confirmation records while giving clients access to relevant Proof of Delivery through the Client Portal.
Frequently asked questions
Proof of delivery software helps delivery companies capture and maintain evidence that a delivery or task was completed. Depending on the requirements configured for the task, this can include information such as photos, signatures, recipient details, scans, verification codes, location information, and timestamps.
FixLastMile supports Proof of Delivery methods including: photos, signatures, delivery notes, recipient names, barcode scans, label scans, OTP/PIN verification, GPS coordinates, and automatic completion timestamps. The proof required for a task depends on how the completion requirements are configured.
Yes. FixLastMile allows administrators to configure Proof of Delivery requirements. Depending on the configuration, specific proof or information can be required as part of the task completion workflow.
In FixLastMile, Proof of Delivery is captured at the task level. The completion record is connected to the specific task where the proof was captured and can also be accessed through the related Order Details.
Proof of Delivery requirements can be configured for tasks. This allows the completion workflow to support different operational task requirements, including pickup and delivery workflows where configured.
Yes. Clients can access Proof of Delivery through the FixLastMile Client Portal.
Yes. FixLastMile allows users to download individual delivery photos and signatures, as well as a complete Proof of Delivery record.
Go Beyond a Simple "Completed" Status
Configure the proof required for your tasks, capture delivery confirmation at completion, and keep the record available for your operations team and clients. See how FixLastMile can help your delivery operation create a more complete and verifiable record of every completed task.
